Britain’s first artificial intelligence police assistant has been unveiled as part of a new initiative aimed at offering the public an alternative way to seek help with routine enquiries. The virtual assistant, named “Bobbi”, has been introduced on a trial basis by Hampshire and Isle of Wight Constabulary in collaboration with Thames Valley Police. The two forces have jointly developed the automated system to respond to frequently asked, non-urgent questions, providing another route for people to contact police services.
According to a spokesperson, Bobbi is designed to converse in a human-like manner but operates entirely through automation.
“This is the first time such technology has been implemented within UK policing,” they said, noting that it serves as an additional option alongside existing online services, telephone lines and police station counters. Members of the public are reminded that crimes cannot be reported through Bobbi, nor should it be used in place of dialling 999 during an emergency.
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The forces confirmed that more than 200 individuals — including victim support representatives and independent scrutiny groups — helped test the system during its development. Bobbi uses the same approved guidance and information available to human call handlers, allowing it to provide relevant signposting and advice. However, if the virtual assistant cannot answer a question or a user requests human assistance, the conversation will be transferred to a real-life digital desk operator.
Chief Superintendent Simon Dodds, who leads contact management for both forces, described the launch as “an exciting moment”, particularly as demand for police contact continues to rise both online and by phone. He emphasised that the specialist skills of call handlers — including empathy and instinct — remain vital when dealing with emergencies, complex incidents and vulnerable individuals.
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He added that Bobbi aims to improve accessibility and efficiency by providing swift responses to common queries, ultimately helping ensure communities receive support whenever required. The technology will continue to evolve throughout the trial period. Police staff will keep training the system, updating it to reflect new legislation, operational policies and community needs, while also resolving any technical issues that arise.
